Error Code Explained
Error Code CE30002-5 often pops up when a user tries to load games stored on an external hard drive or install latest firmware.
The possible reasons for this error popping up are:
- If the PS4 is turned off while installing a software update
- If the external hard drive being used isn’t formatted with a supported system file format.
Given below are few methods, following which should help the user get rid of this error code.
Solution 1: Installing Latest Firmware
If the PS4 was switched off while installing a software update and it won’t update to the latest firmware from an external hard drive while showing the error code “CE30002-5” then the only solution is to install updates from the safe mode interface. Follow the steps below to do it:
- The PS4 is turned on and the Notifications panel is accessed. From here, the update notification is deleted following which the PS4 is switched off completely.
- The PS4 is then turned on. First the power button is pressed and held for about 10 secs until 2 beep sounds come from the PS4. The 1st beep sound will be heard as soon as the power button is pressed while the 2nd one will take a few secs.
- Once the 2nd beep sound is heard, the PS4 boots up in safe mode. When the next screen appears, DualShock 4 controller is connected and the PS button on it is pressed.
- This should open the Main Menu in the Safe Mode. Here “Update System Software” is selected.
- In the next screen, “Update using Internet” is selected. This will download the latest software available for the PS4.
- Once the download is completed, the user must follow the instructions on screen to complete the installation.
Upon completion, the console will restart with the new firmware and the above error code won’t haunt the user anymore.
Solution 2: Format External Drive in exFAT File System
If the user is facing Error Code CE30002-5 often pops up when a user tries to load games stored on an external hard drive or install latest firmware. while trying to launch a game or any file from an external drive then there are 2 possibilities:
- The external drive is formatted to a system file format not supported by PS4.
- Files from the system file format are corrupted and have ended up corrupting the disk.
Under both scenarios, the only option is to reformat the external drive to exFAT format which is supported by PS4. Please note that formatting a hard drive will wipe it clean, hence back up all the important files.
This external drive can be formatted in exFAT format on PC as well as PS4. Given below are the steps to do it on a PS4.
- PS4 is switched on and the settings menu is accessed from the main dashboard.
- The “Device” option is selected and ‘X’ is pressed to browse the “Device Menu”.
- Here “USB Storage Devices is” selected and ‘X’ is pressed.
- Next the external drive is selected following which the “Format as Extended Storage” option is selected.
- 2 confirmation windows shall pop up one after another, where “Format” and “Yes” are selected respectively.
Once the process is completed, the error code will be fixed.
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